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Shipping and Returns

Making a Purchase
Making a purchase could not be easier. Just browse our website and, when you see an item you wish to purchase, simply add the product into your "shopping basket". After you have finished your selection, click on "Order" and you will be asked a few details. If you are outside the UK then please call us or use the contact form for details of carriage charges.


We accept payment by most major credit or debit cards (excluding American Express). We do not charge for any item until it is ready to ship. Because we are committed to promoting healthy lifestyles, we do, from time to time, enclose with your order details of other products that we feel may be of interest to you. If at any time you do not wish to receive any further correspondence, please let us know and we will remove you from our mailing database.


Shipping and Handling
Shipping and handling charges apply to certain orders.


Delivery Schedule
We process your order right away, and will normally dispatch your order witihn 1 working day of your order being received. If for any reason there is a delay, we will inform you as to how long it will take.


Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Returns Policy
Please do not return any goods before raising the matter with us either by telephone, email or fax. All queries relating to returns must be made within 7 days of receipt of goods.


If we have made an error with your order, please contact us to arrange for the return of the incorrect item(s). We will send the correct items or refund your money. In either case we will refund your return postage costs. If the order is damaged on receipt, please contact us to arrange return. On receipt of the damaged item(s) we will despatch a replacement(s) free of charge.


Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

 
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